ABC help desk

ABC Help Desk Series

The ABC Help Desk is an eight-week long program from September 20th - November 12th designed to provide strategy and organizational recovery webinars, office hours for small-group support, and individualized pro bono consulting for organizations and small businesses led by and serving communities of color, especially those belonging to Black, Indigenous, and Hispanic communities. The Help Desk consists of three different initiatives:


These bi-weekly webinars will cover a range of topics that would be most applicable and helpful to organizations and small businesses recovering from the impacts of COVID-19.  These sessions will be led by experts in the field about strategy, planning and recovery.

Personnel Policies Post Pandemic (Recording Available)
Led by Shadana Texidor

September 22nd at 6PM EST

Exploring ESD Small Business Grants (Recording Available)
Tatum Turner and Ami Scherson

October 6th at 6PM EST

Financial Planning and Risk Management for Your Small Business or Organization
(Recording Available)

Led by Akil Davis

October 20th at 6PM EST

Research, Strategy, Action: Strengthening Foundations, Visioning for the Future

(Recording Available)
Led by Carolyn Renée Pautz, PhD and Véronëque Ignace, MPH
November 3rd at 6PM EST

Office Hours

Participants are invited to attend weekly Office Hours that will allow individuals to ask questions to the ABC Team and each other, and engage in scenario planning for their unique ventures. This space will allow organizations and individuals to connect with each other, while being able to receive specific feedback and information from staff.

Every other office hour will focus on two different business types: non-profit organizations and small businesses. Please attend the session apply to you and your organization/business. Or, if you’d like to come to all, come to all!

Brand Image and Design (Recording Available)
Led by Amanda Figueroa

September 23rd at 3PM EST

Finances (Recording Available)
Led by Josh Beauchemin

September 30th at 3PM EST

ESD Pandemic Small Business Recovery Grant Q+A (Recording Available)
Led by Tatum Turner and Ami Scherson

October 7th at 3PM EST

Fundraising and Development (Recording Available)
Led by Candace Feldman
October 14th at 3PM EST

Operational and Administrative Organization (Recording Available)
Led by Lydia Blankenship, MS

October 21st at 3PM EST

Research for Strategy and Resource Building (Recording Available)
Led by Erika Pettersen, MA and Dianne Walsh

October 28th at 3PM EST

Marketing and Communications
Led by Meri Greene
This event has been CANCELLED.

Open Topic "Ask Me Anything" (Recording Available)
Led by Kat Bloomfield, MS

November 11th at 3PM EST

One on One Consultations:

Participants of the program will be able to receive one specialized consulting appointment with our experts on grant writing, financial management, marketing and communications, human resources, operations, and board development, depending upon their requests. Each organization/individual will be matched with a consultant for an hour-long pro-bono consultation. Additional sessions may be available based on scheduling availability.

You can request an inquiry using the Help Desk registration form here. An ABC staff member will follow up with you to schedule a meeting with a consultant that can speak to your needs and topic interests during the fall.


You can register for the Help Desk program here, which will sign you up for weekly newsletters with event and resource information for the eight weeks of the program. Please note that you must sign up for each webinar and office hour individually. If you are interested in scheduling a one-on-one consultation, please use the same form.


ABC Help Desk is made possible thanks to the generous support by the M&T Charitable Foundation, Hill Capital Partners, Amalgamated Bank and Empire State Development Corporation.



There are no upcoming help desk events. Check back soon!
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